Privacy Policy

Our Commitment to Your Privacy

At Relationship Planner Pro, we understand that creating a 5-year relationship plan requires sharing deeply personal information. Your privacy and the security of your data are our highest priorities. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our relationship planning service.

Key Privacy Principles

Confidentiality: Your relationship information is never shared with third parties
Security: Bank-level encryption protects all data transmission and storage
Control: You can request your data or ask for deletion at any time
Transparency: We're clear about what we collect and why

Information We Collect

Personal Information

When you complete our relationship assessment form, we collect:

Names and contact information for both partners
Relationship details and history
Financial information (income, expenses, financial goals)
Communication patterns and preferences
Life goals and 5-year vision
Family planning intentions
Areas of relationship strength and growth

Payment Information

Payment processing is handled securely by Stripe. We never store your complete credit card information on our servers. Stripe maintains PCI DSS compliance for all payment data.

Technical Information

We automatically collect certain technical information including IP address, browser type, device information, pages visited, and referral source to improve our service and ensure security.

How We Use Your Information

Primary Uses

Plan Creation: Develop your personalized 5-year relationship plan
Communication: Send updates about your plan development and delivery
Payment Processing: Process your $297 AUD service payment securely
Customer Support: Respond to questions and provide assistance
Service Improvement: Analyze patterns to improve our planning methodology

What We Don't Do

We never sell your personal information
We don't share relationship details with third parties
We don't use your information for unrelated marketing
We don't store unnecessary personal data
We don't share data with social media platforms

Data Security & Protection

Security Measures

SSL/TLS Encryption: All data transmission is encrypted using industry-standard protocols
Secure Storage: Data is stored on encrypted servers with restricted access
Access Controls: Only authorized team members can access customer data
Regular Security Audits: Ongoing monitoring and security assessments

Data Retention

We retain your information for the following periods:

Assessment Data: 7 years (for plan revisions and updates)
Payment Records: 7 years (for tax and legal compliance)
Communication Records: 3 years (for customer support)

Third-Party Services

Stripe: Handles all payment processing with industry-leading security. Stripe is PCI DSS Level 1 certified and maintains strict data protection standards.

Analytics: We use privacy-focused analytics to understand how visitors use our website. We don't share personal information with analytics providers.

Email Services: We use secure email services to deliver your completed relationship plan and send service updates.

Your Privacy Rights

You have the following rights regarding your personal information:

Access Right

Request a copy of all personal information we have about you

Correction Right

Request corrections to any inaccurate personal information

Deletion Right

Request deletion of your personal information (with some legal exceptions)

Communication Control

Opt out of marketing communications at any time

Data Portability

Request your data in a portable format

Restriction Right

Request restrictions on how we process your data

Cookies & Tracking

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

International Compliance

GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR) including lawful basis for processing, data minimization, purpose limitation, and full respect for data subject rights.

CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA) including the right to know, delete, opt-out, and non-discrimination.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we'll notify you via email at least 30 days before changes take effect and post the updated policy on our website with a new "Last Updated" date.

Current Version: 2.0 | Effective Date: January 1, 2025

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@relationshipplannerpro.com

Response Time: Within 24-48 hours

Our Privacy Commitment

"We understand that trust is the foundation of any relationship - including the one between us and our customers. We're committed to earning and maintaining your trust through transparent, responsible data practices."

- The Relationship Planner Pro Team